ABOUT US

OUR PHILOSOPHY OF CARE

VISION, VALUES & MISSION

Our Mission

To promote service users’ independence and contribute to health and well-being by providing the best care to every service user through integrated health and social practice and research.

Primary Value

The needs of the service user come first.

 

Value Statements

The following value statements, which guide Serenity Inmind’s mission, are an expression of the vision and intent of our founders.

Independence
Enable and facilitate service users to achieve maximum quality of life irrespective of age, disability, cultural, spiritual, sexual, linguistic or religious individuality.

Respect
Treat everyone in our diverse community, including service users, their families and colleagues, with respect and dignity.

Compassion
Provide the best care, treating service users and family members with sensitivity and empathy.

Integrity
Adhere to the highest standards of professionalism, ethics and personal responsibility, worthy of the trust our service users place in us.

Wholeness
Inspire hope and nurture the well-being of the whole person, respecting physical, emotional, psychological and spiritual needs.

Teamwork
Value the contributions of all, blending the skills of individual staff members in unsurpassed collaboration.

Excellence
Deliver the best outcomes and highest quality service through the dedicated effort of every team member.

Innovation
Infuse and energise the organisation, enhancing the lives of those we serve, through the creative ideas and unique talents of each employee.

Stewardship
Sustain and reinvest in our service and extended communities by wisely managing our human, natural and material resources.

Governance and Management

4pees care and training Ltd as an organization that relies on a hierarchical structure featuring a conventional setup with our Clinical Lead and other leaders. This structure sustains a culture that tends to resist change and often attributes system failures to individuals. However, within 4Peescare effective management, organizational culture, protocols/processes, and the transfer of knowledge work together to mitigate errors and enhance the resilience of the system. The Board of Management plays a crucial role in establishing the Business Strategy for the organization through the Business Planning process, which occurs on a three-year cycle. Both the Senior Management Team and the Board actively participate in the annual review process of Business Planning, where key Business Objectives are set.

Our Governance ensures continuous oversight through regular Governance and performance meetings, ensuring consistent and effective management of the organization’s business operations, leading to the delivery of high-quality services. As part of the business cycle, there is a systematic process of reporting and monitoring reports related to:

Staff Supervision

Serious Incidents Monitoring
Training Initiatives
Service User Satisfaction Assessment
Risk Management
Implementation of NICE Guidance
Activity Oversight
Experience-based Learning
Service User Safety Assurance
Public Involvement
Quality Improvement Initiatives
Research and Development Efforts
Standard Adherence

Safeguarding Measures

Through ongoing training sessions, all staff members comprehend their responsibilities in ensuring the safety of service users. In alignment with CQC standards and the protocols of various local Safeguarding Partnerships, we have established policies and procedures covering:

  • Safeguarding for children and adults
  • Disciplinary actions
  • CQC Registration
  • Safeguarding training program with regular refreshers
  • A designated contact person for reporting concerns
  • Safe recruitment processes
  • Health and safety protocols
  • Professional boundaries policy
  • Procedures for managing allegations
  • Independence, well-being, and choice promotion
  • Clear accountability structure for safeguarding vulnerable adults
  • Stringent recruitment processes to ensure staff qualifications, skills, experience, and vetting
  • Contribution to inter-agency collaboration for safeguarding vulnerable individuals
  • Information sharing protocols
  • Safe working processes and procedures
  • Adherence to the principles of The Mental Capacity Act 2005
  • Written procedures for handling complaints, allegations against staff, and whistleblowing
Additionally, we:

  • Promote independence, well-being, and choice
  • Maintain a clear accountability structure to safeguard and promote the welfare of vulnerable adults
  • Implement strict recruitment procedures to ensure all staff are qualified, skilled, experienced, and vetted
  • Contribute to inter-agency working to safeguard vulnerable people
  • Follow information sharing protocols
  • Implement safe working processes and procedures
  • Abide by the five principles of The Mental Capacity Act 2005
  • Establish written procedures for handling complaints, allegations against staff, and whistleblowing
  • Include safeguarding as a standard in risk management, support plan reviews, and discussions on Whistleblowing procedures
  • Ensure service users, their families, carers, and our staff receive information on how to raise concerns about suspected or experienced abuse through appropriate sources of advice and support
  • Display safeguarding posters prominently and use newsletters to raise awareness of campaigns warning of risks posed by bogus callers, rogue traders, email and postal scams, and extreme weather.

Our safeguarding training covers, among other things:

  • Preventing abuse and neglect
  • Recognizing indicators of abuse and neglect
  • Responding appropriately to suspected, alleged, or actual abuse or neglect
  • Reporting suspected, alleged, or actual abuse or neglect

Quality Assurance

Continuous learning through the outcomes experienced by our service users is ingrained in all our systems and processes. We utilize the Quality Assessment Framework (QAF) to self-assess the quality of our service delivery, with the ultimate goal of continuous improvement. The core service objectives of the QAF are:

  1. Assessment and Support Planning
  2. Security, Health, and Safety
  3. Safeguarding and Protection from Abuse
  4. Fair Access, Diversity, and Inclusion
  5. Client Involvement and Empowerment

We have a specific method in place to measure the outcomes and progress made for each service user we support. A senior member of staff regularly meets with the service user to assess achieved outcomes and progress.

The Registered Manager arranges monitoring and auditing visits to service users regularly to ensure that the service continues to provide safe and appropriate care and support meeting users’ needs while protecting their rights. Additionally, we conduct both announced and unannounced spot checks on our staff.

We also measure outcomes by regularly liaising with careers, advocates, and professionals to ensure their views are heard and accommodated as much as possible. Furthermore, we monitor quality and measure outcomes through Service User feedback/surveys, careers, advocates, and professionals’ feedback/survey forms, and through our complaints procedure and compliments feedback form